Privacy Policy

Who We Are

Southsky Direct is a subsidiary and trading brand of Southsky Digital. This privacy policy applies to services offered under the Southsky Direct brand.

Southsky Digital is the parent entity responsible for data handling and compliance. All references to "we," "us," or "our" in this policy refer to Southsky Digital and its subsidiary brands, including Southsky Direct.

What Information We Collect

We collect personal information when you interact with our website or services. This may include:

• Contact details provided through enquiry forms (name, email address, phone number, business details)
• Information you provide when requesting services or audits
• Technical data collected through website usage (IP address, browser type, device information, pages visited)
• Communication records when you contact us via email or other channels

We do not collect sensitive personal information unless you choose to provide it in your communications with us.

How We Use Your Information

Personal information we collect is used for the following purposes:

• To provide the services you have requested
• To respond to your enquiries and communicate with you
• To deliver audits, reports, and related services
• To improve our website functionality and user experience
• To comply with legal obligations

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Third-Party Service Providers

We may use third-party service providers to support website hosting, analytics, communication tools, and service delivery. These providers may have access to personal information necessary to perform their functions.

We take reasonable steps to ensure that third-party providers handle data in accordance with applicable privacy standards.

Data Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and operational requirements
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us at the email address provided below.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When information is no longer needed, it will be securely deleted or anonymised.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: [email protected]